Remote Online Support
Here at i-man we embrace the cloud business model
completely, not only is our product a cloud based system so is the support we
provide to our clients. By using a cloud
based service and support model we are able to support more clients, and
service them faster.
As service industries are often volatile and require ever
changing schedules, for emergency call outs and the like, we are able to move
with you. If you have a training session
booked with us and you need to change it we are able to accommodate your needs. We can do this more readily than the old
model, were you need to book a site visit.
Remote support provides instant assistance and enables or customer
service team to help you when you need it.
We Turn Your Questions Upside Down
Just a Mouse Click Away
Using remote support in IMS is like having an IMS customer support person sitting right next to you just when you need them. With just one mouse click you can have a support person looking at your screen and solving your problem instantly.
We believe our customer service is second to none; we pride ourselves
on providing more than just answers to your questions. We make sure we understand why you need help
and make sure you know what you are doing. We believe that customer service is
more than just answering your questions, your questions help us understand how
you use IMS.
Our training is designed around your business, we understand
that every business is different and will need to be trained to suit their unique
needs. When implementing IMS you will get the training you need and when you
need it. By providing our training via remote session we have the flexibility
to work with you when you are available.
“It is a fantastic system and the support is the best I have seen.”
Peter Leeson, The Spark Electrical Services Pty Ltd