IMS Kick Start
At I-man we do not take the customer’s decision to sign up with IMS lightly. We
recognise it is our customer’s commitment of time and money to implement our
management system. We commit to them our time to ensure the process works smoothly
and efficiently. We make sure that they are up and running with IMS as soon as
their business process allows.
The implementation phase of IMS is directed and managed by our Technical
Support Manager, Bradley Bristow-Stagg. He understands business processes and
will guide our customers systematically through the start up. For the majority
of clients who are already reasonably organised in terms of the administration
aspects of their business, our staff can begin with the initial uploading of
their information onto the IMS database. From this point, customisation of the
specific client’s business occurs and any other integration between IMS and
their accounting software can be implemented.
The customers who get the most out of the IMS program are those who are
organised and as a result, implementation is very easy and quick. Others that
also benefit are customers who in contrast are poorly organised but they have
the enthusiasm and the will power to make a change and turn their business
processes around. We often hear from such clients that an upsurge in jobs,
billable hours and profit has occurred since the implementation of IMS.
In our sales process we take into consideration two factors very
carefully. Firstly, is the customer willing to spend the time to implement IMS
properly? Secondly is the customer positive about the process or not? Yes to
both of these questions ensures a successful implementation of IMS. We like to
think at I-Man that we choose our customers carefully!
A key factor
in the successful implementation of IMS is attitude! The attitude
of management to rolling out the project is paramount. Top down enthusiasm for
IMS ensures that the attitude of the staff who are the primary users of the
system, will make the project a success. Reluctance and scepticism at the management
level filters down through the ranks and we find the opportunity for successful
uptake of the system is not maximised. A positive attitude to any challenge
means you are already half way to success!
IMS is implemented and staff are competent with the system, the benefits are
clear for users. There are three core groups that access and utilise the IMS
system; Management, Administration and Service Personal. Each of these three
groups use IMS in very different ways. This can be broken down into three
categories, in the office, on the road and after hours. Exploring each one
assists to understand the everyday usage of the IMS product.
In The office:
moment the phone is answered and a potential new job or query is made, IMS is opened
and the data is entered. A task is then generated either to follow up, quote or
a job is scheduled to a service personnel. Once the job is undertaken, service
staff log their hours and parts used and any other additional costs. This
information is instantly accessible to the administration staff. An invoice is
generated, sent from IMS and can be transferred through the integration link
between IMS and their accounting software. Based on information received
through IMS from service personnel, a job may also be rescheduled, parts
ordered or a selection of other outcomes.
On The Road:
most plumbing and electrical companies the start to each workday occurs in the
office where staff are issued with worksheets and instructions. IMS has
revolutionised this time consuming process. Work starts on site with IMS.
Service personnel access IMS, jobs are uploaded and information pertaining to
each one is logged, ready to go. IMS offers a specifically designed easy to use
PDA interface allowing service personal to access information, order parts, log
hours and even fill in compliance forms while on site. This saves hours and
hours of admin and potential mistakes when service staff try to recall actual
often does the boss have to stay around while everyone else has knocked off?
IMS offers a solution to this age old problem. IMS streamlines business process
to such an extent that tasks can be completed quickly and efficiently, less
time in overtime! Less work out of hours is a great advantage. The ability to
also access business information from any location that has internet access
additionally supports management by giving them the freedom to work after hours
at home, on holidays, anywhere in fact! IMS offers customised security options
allowing levels of access. This ensures that business information is kept
private and secure. Specialised management diagnostic tools are only accessible
at the highest level to enable a business owner to quickly view easy to read reports
about profit and loss, staffing profitability, stock control etc. No longer
does after hours mean hours in the office. After hours can mean a couple of hours
on a Sunday afternoon, or even a few moments on a beach in Bali so long as
there is internet access! IMS ensures that business owners can actually enjoy
the proceeds of their business without the stress of being tied down to the
IMS Point Scoring
IMS enables service related businesses to be streamlined,
professional and efficient with their administrative business practices. Both
small and large projects can be easily managed with IMS due to its scalability. Many of our customers now have the confidence to take on
more staff and quote on complex projects as they know they can be carefully managed
by the IMS system. IMS ensures that our customers can grow their business to
the next level. Increasing profitability and productivity of staff is a hallmark
of good business practice. IMS enables our customers to achieve excellent
levels of business practice and become leaders in their field.